We deliver globally with with a secure, tracked shipping method, for the fastest & most reliable service.
Free shipping for orders over €100 in The Netherlands, Belgium, and Germany | €150 for the rest of the world.
Information
Cutoff time: 22:00 (GMT+00:00) Greenwich Mean Time (London)
Order processing time: 1-2 business days (Mon-Fri)
Delivery time: 5-8 business days (Mon-Fri)
Total shipping time from order to delivery: 6-10 business days
Below you will find an overview of our shipping costs by country, estimated delivery times, information about the couriers we use, and how to track your order.
Shipping from China
Our products are shipped from our warehouse in Zhejiang, China. Please take this into account when placing your order. Due to international shipping, customs fees or import duties may apply upon delivery. These costs are at the customer's expense and are not covered by Casa & Cosy.
Processing Time:
Orders placed before 22:00 (GMT+00:00) are processed and prepared for shipment within 1–2 business days.
Delivery Time:
Our delivery time is 5–8 business days. Please note that this is an estimate and may vary depending on the destination and any customs delays. The total time from order to delivery, including processing, is 6–10 business days.
Shipping Options:
We offer standard free delivery within the United Kingdom. There are no additional shipping options.
Tracking:
Once an order has been dispatched, you will receive an email with a link to the tracking information for your order. This allows you to easily track your shipment and see when to expect it.
Returns
If you are not satisfied with your order, please contact us within 14 days of receiving your items at info@casacosyshop.com for further instructions on how to return your order. Please note that the cost of return shipping is the responsibility of the customer.
Important Notes
We are not responsible for any delays or damage that may occur during transit. We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.
Contact:
If you have any questions regarding our shipping or return policy, please contact us at info@casacosyshop.com. We will do our best to respond to your inquiry as quickly as possible.
Company Information
Company Name: Stenaux
Trade Name: Casa & Cosy
Company Registration Number (KVK): 42005829
VAT Number (NL): NL869248984B01
Email Address: info@casacosyshop.com
Phone: +44 7735388655
Registered Company Address: Vlagzalm 50, 1562 KB Krommenie, Netherlands
Warehouse And Returns Centre:
Company Name: Liu Changxing
Address: No. 2, Freight Elevator, West Side of the 3rd Floor, Upper Floor, YTO Express, No. 409 Suxi, Yiwu City
Postal Code: 310000
Province/State: Zhejiang
Country: China
Customer Service Opening Hours:
Monday to Friday: 09:00-17:00
We aim to respond within 1 business day.
Casa & Cosy is operated by Stenaux (Netherlands). We provide UK customer support via a dedicated UK phone line (+44 7735388655), with assistance in English.
Company Information
Company Name: Stenaux
Trade Name: Casa & Cosy
Company Registration Number (KVK): 42005829
VAT Number (NL): NL869248984B01
Email Address: info@casacosyshop.com
Phone: +44 7735388655
Registered Company Address: Vlagzalm 50, 1562 KB Krommenie, Netherlands
Warehouse And Returns Centre:
Company Name: Liu Changxing
Address: No. 2, Freight Elevator, West Side of the 3rd Floor, Upper Floor, YTO Express, No. 409 Suxi, Yiwu City
Postal Code: 310000
Province/State: Zhejiang
Country: China
Customer Service Opening Hours:
Monday to Friday: 09:00-17:00
We aim to respond within 1 business day.
Our headquarters are located in the Netherlands. The phone number shown is a dedicated UK support line for customers in the United Kingdom (English-language support) via a UK number.
At Casa & Cosy , we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you can return it under the following conditions.
Returns
You can return most new, unopened items within 14 days of delivery for a full refund.
All returns must be in their original condition and include all original packaging and labels.
Process for Returns:
To initiate a return, please contact our customer service team at info@casacosyshop.com for instructions.
Return address:
Company Name: Liu Changxing
Address: No. 2, Freight Elevator, West Side of the 3rd Floor, Upper Floor, YTO Express, No. 409 Suxi, Yiwu City
Postal Code: 310000
Province/State: Zhejiang
Country: China
Shipping costs: The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note: returns are shipped to our warehouse in China. As this is an international return, shipping costs can be significantly higher than a local return. These costs are fully at the customer's expense. We recommend contacting us first at info@casacosyshop.com in many cases we can offer a suitable solution without requiring you to return the item.
Exclusions
Certain types of items cannot be returned, including:
Personalised or perishable products.
Digital downloads and licence codes.
Products returned more than 14 days after delivery.
Items that are not in their original condition, are damaged or missing parts for reasons beyond our control.
Refunds
Refunds will be issued to the original payment method once we have received and processed the returned item. There is no restocking fee. We aim to process refunds within 10 working days of receiving the item, but this may vary due to processing times at your bank or payment provider.
Specific return procedures for different circumstances:
Exchanges: We do not accept exchanges. The easiest way is to return the product for a refund and place a new order on our website. Please follow the standard return procedure.
Change of mind: You can return unopened products in their original condition within 14 days and receive a full refund. Please follow the standard return procedure.
Faulty items: If you receive a defective product, please contact customer service immediately to arrange for a return or exchange.
Damaged goods: Please report damaged items to our customer service team immediately for instructions on how to proceed.
Wrong product received: If the wrong product has been delivered, please fill out the returns form and contact customer service to have it corrected.
Product Not Arrived: If your order has not arrived within the expected delivery time, please contact our customer service.
Cancellation: You can cancel your order within 24 hours of placing it by contacting customer service. If the order has already been shipped, it must be returned according to the standard return procedure.
Shipping costs
The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Company Information
Company Name: Stenaux
Trade Name: Casa & Cosy
Company Registration Number (KVK): 42005829
VAT Number (NL): NL869248984B01
Email Address: info@casacosyshop.com
Phone: +44 7735388655
Registered Company Address: Vlagzalm 50, 1562 KB Krommenie, Netherlands
Warehouse And Returns Centre:
Company Name: Liu Changxing
Address: No. 2, Freight Elevator, West Side of the 3rd Floor, Upper Floor, YTO Express, No. 409 Suxi, Yiwu City
Postal Code: 310000
Province/State: Zhejiang
Country: China
Customer Service Opening Hours:
Monday to Friday: 09:00-17:00
We aim to respond within 1 business day.
Free Shipping
Enjoy free shipping on all your orders, with no hidden costs. Items will be delivered to your door at no extra charge.
Safe and Secured Payment
You can pay easily and securely with a credit card. Your transaction will be protected so you can shop with peace of mind.
14-Day Return Period
After receiving your order, you have 14 days to decide whether to keep the product or return it.
